When using OKX (formerly OKEx), many users bind their mobile numbers for security and verification purposes. But what if you need to change or update your registered phone number? This comprehensive guide walks you through OKX's official mobile number rebinding process with step-by-step instructions.
Two Methods to Update Your Mobile Number
Method 1: When Your Original Number Is Still Accessible
- Log in to your OKX account
- Click the profile icon in the top-left corner
- Navigate to [Security Settings]
- Select [Mobile Verification] > click [Reset]
Enter:
- Your new mobile number
- SMS verification code sent to the new number
- SMS verification code from your original number
- Email verification code
- Click [Confirm] to complete the reset
👉 Need help with account security?
Method 2: When Your Original Number Is No Longer Accessible
- Log in via email
- Click the profile icon > select [Help Center]
- Choose [Submit Request] > [Account & Security Issues] > [Change Bound Mobile Number]
Provide:
- Detailed problem description
- Valid email address
- Current contact number
- Submit your request for manual review by OKX support
Important Notes:
- After changing your number, withdrawals are disabled for 24 hours for security
- If you can't access your original number or email, contact OKX support directly at [email protected]
Key Security Considerations
| Security Measure | Purpose | Duration |
|---|---|---|
| SMS Verification | Two-factor authentication | Immediate |
| Withdrawal Hold | Prevent unauthorized transfers | 24 hours |
| Manual Review | Verify identity changes | 1-3 business days |
👉 Learn more about OKX security features
Frequently Asked Questions
How often can I change my OKX mobile number?
You can request changes as needed, but frequent modifications may trigger additional security checks.
What if I don't receive SMS verification codes?
- Check your signal/service status
- Wait 2 minutes and request a new code
- Contact your mobile carrier about potential SMS filtering
Can I use a virtual phone number?
OKX generally requires numbers from recognized carriers. Virtual numbers may fail verification.
How long does manual review take?
Typically 24-72 hours. You'll receive email updates about your case status.
Pro Tips for Smooth Number Changes
- Update your number before losing access to your current device/SIM
- Keep your registered email active for verification
- Document your case ID when submitting manual requests
- Avoid public Wi-Fi when making security changes
Always prioritize account security when modifying sensitive information. OKX implements these protocols to protect your digital assets from unauthorized access.