Welcome to the Bitpanda Club
The Bitpanda Club is an exclusive program designed for our most valuable customers. Depending on your membership level, you'll enjoy premium benefits including enhanced support, dedicated success managers, and early access to innovative features.
Key Membership Benefits
Priority Support Services
Bitpanda Club members receive concierge-level assistance through multiple channels:
- Dedicated live chat
- Callback request service
- Expedited ticket resolution
- Online support form
👉 Discover how VIP trading support works
Personalized Success Management
Gold members benefit from:
- Regular portfolio reviews
- Trading activity analysis
- Personalized investment guidance (non-financial advice)
- Scheduled consultation calls (Monday-Friday, 10AM-6PM CET)
Early Access Program
Club members enjoy privileged access to:
- New cryptocurrency listings
- Platform feature rollouts
- Beta testing opportunities
- Product development insights
Exclusive Events and Education
Members gain invitations to:
- VIP webinars with Bitpanda executives
- In-person networking events
- Educational sessions on market trends
- Recorded webinar library
BEST Token Rewards Program
Tiered Rewards Structure
Hold BEST tokens to unlock additional benefits:
- Earn 15%+ annual rewards on BEST holdings
- Higher trading volumes = greater rewards
- VIP Level 5 automatically qualifies for Gold status
| VIP Level | Minimum BEST | Club Status |
|---|---|---|
| Level 4 | [Threshold] | Silver |
| Level 5 | [Threshold] | Gold |
Advanced Security Features
Gold/Silver members can:
- Temporarily lock withdrawal methods
- Enable enhanced account protection
- Receive fraud prevention alerts
- Quick-response security support
Membership Requirements
Gold Status Qualifications
- €100K trading volume (6-month period)
- €400+ in combined assets/fiat
- Minimum 5 completed trades
- BEST VIP Level 5 (auto-qualification)
Silver Status Qualifications
- €50K trading volume (6-month period)
- €400+ in combined assets/fiat
- Minimum 5 completed trades
- BEST VIP Level 4 (auto-qualification)
Frequently Asked Questions
How do I contact my success manager?
Gold members can schedule calls through the Helpdesk portal during business hours (Monday-Friday, 10AM-6PM CET).
What's the difference between concierge and success manager services?
The concierge team handles account-related queries, while success managers provide strategic trading guidance (non-financial advice).
How often are membership statuses reviewed?
Eligibility is assessed monthly based on trading activity. BEST VIP levels update daily.
Can I lock specific withdrawal methods?
Yes, Gold/Silver members can temporarily restrict payment methods via account security settings.
👉 Learn about advanced exchange security features
What languages are supported?
Currently available in German and English, with German as the default where language-specific options aren't available.
Continuous Improvement
We're actively developing:
- Additional membership tiers
- Expanded benefit offerings
- Enhanced educational resources
- Improved user experience features
Have suggestions? Contact your success manager to share feedback about improving the Bitpanda Club experience.