Identity verification is a crucial security step for accessing full trading permissions on OKX. This process helps protect users from fraud and maintains platform integrity. Below is a step-by-step guide to completing identity verification and video authentication.
Identity Verification Process
Access Verification Page
- Open the OKX App homepage
- Tap the top-left icon → Profile & Settings → Personal Profile → Identity Verification
- Select "Verify Now"
Submit Required Documents
- Upload clear photos of your ID (front/back)
- Complete facial recognition scan
- Follow on-screen prompts for document upload and identity confirmation
Instant Approval
- Successful verifications are typically processed immediately
- Ensure all submitted information matches your official documents
Video Authentication Steps
Navigate to C2C Buy Section
- From the app homepage:
Buy Crypto → C2C Trading
- From the app homepage:
Initiate Video Recording
- Go to:
Account → Video Authentication → Start Recording
- Go to:
Authentication Tips
- Enable microphone and camera access
- Disconnect headphones/earpieces
- Listen to system prompts (no need to repeat)
- Confirm details and answer "Yes" when prompted
Troubleshooting Common Issues
❌ Failed Verification Attempts
Solution:
- Retry video authentication
- Double-check document clarity and lighting
- Ensure personal details match official records
🔴 Technical Difficulties
Possible Causes:
- Unstable internet connection
- Device compatibility issues
- System maintenance (check status.okx.com)
👉 Get immediate support from OKX customer service
FAQ Section
Q: How long does verification take?
A: Successful submissions are usually approved within minutes. Complex cases may require 24-48 hours for manual review.
Q: Can I use a passport instead of an ID?
A: Yes! OKX accepts government-issued passports, driver's licenses, or national ID cards from supported countries.
Q: Why was my video authentication rejected?
A: Common reasons include:
- Mismatched personal information
- Poor audio/video quality
- Incorrect responses during verification
For persistent issues, our 👉 24/7 support team can assist.
Pro Tips for Smooth Verification
✅ Use original documents (no screenshots)
✅ Ensure bright, glare-free lighting for photos/videos
✅ Disable VPNs during the process
Need more help? Visit our 👉 help center for detailed guides on account security and trading permissions.