Comple your KYC2 (Secondary Identity Verification) on OKEx is essential for accessing advanced trading features and higher withdrawal limits. This step-by-step guide will walk you through the process and provide solutions to common verification issues.
Understanding KYC2 Requirements
Before starting your KYC2 verification, ensure you have:
- A valid government-issued ID (passport or driver's license)
- A well-lit environment for facial recognition
- Stable internet connection
- 3-5 minutes of uninterrupted time
Step-by-Step Verification Process
1. Uploading ID Documents
- Navigate to the secondary identity verification page
Upload clear photos of your ID front and back:
- Ensure all information is legible
- Use unedited original documents
- Keep files under 10MB in size
👉 Learn more about document requirements
2. Facial Recognition
After successful ID upload:
- The system will redirect you to facial recognition
- Use the default system browser (select from top-right corner if prompted)
Follow these recording guidelines:
- Face the camera directly in good lighting
- Keep your entire face visible
- Clearly pronounce the displayed numbers in Mandarin
- Maintain 3-5 seconds recording duration
Troubleshooting Common Issues
Failed Uploads
If your video doesn't upload successfully:
Try the desktop verification method:
- Log in to OKEx website
- Navigate to Security Settings > Identity Verification
- Scan the QR code with your mobile device
Certification Status Explanations
| Status | Solution |
|---|---|
| Pending Review | Check recording quality, ensure proper lighting, and verify audio was captured |
| In Progress | Contact customer support to reset your submission |
| Liveness Failure | Adjust lighting conditions and speaking clarity |
| Face Match Failure | Submit feedback or contact customer support |
| Level Mismatch | File an engineering ticket through support |
| App Authentication Failure | Use web browser for initial upload then mobile scan |
FAQ Section
Q: How many attempts do I get for facial recognition?
A: You typically get 3-5 attempts before temporary lockout. Contact support if you need additional attempts.
Q: What should I do if my documents keep getting rejected?
A: Ensure you're uploading original, unedited documents with all corners visible in good lighting conditions.
Q: Can I use non-Mandarin language for the video verification?
A: Currently the system only accepts Mandarin pronunciation for number verification.
Q: How long does verification typically take?
A: Most verifications complete within 24 hours, though some may require up to 3 business days during peak periods.
👉 Need immediate assistance? Contact OKEx support
Final Tips for Smooth Verification
- Use the latest version of your browser
- Clear cache before starting verification
- Have all documents ready before beginning
- Ensure good internet connectivity throughout the process
Remember that completing KYC2 unlocks additional platform features and enhances the security of your OKEx account. If you encounter persistent issues, the OKEx customer support team is available 24/7 to assist with your verification process.
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