Understanding Account Combining
Combining accounts on OKX allows you to merge two separate accounts into a single "main account." During this process, all linked information—such as your email address, phone number, and assets—will be transferred to the primary account. The secondary account will then be permanently closed.
Key Scenarios for Merging Accounts
This feature is particularly useful when:
- Updating Contact Details: Your new phone number or email is already tied to another OKX account.
- Linking New Credentials: Attempting to add credentials that are registered under a different account.
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Step-by-Step Guide to Combine Accounts
Method 1: Merging via Mobile App (Phone Number Change)
- Log In: Open the OKX app and tap your profile icon (top-left).
Navigate to Security:
- Go to Security → Mobile Verification → Change Mobile Number.
- Verify Identity: Complete the authentication steps and select Confirm.
Enter New Number:
- Input the new phone number and re-verify your identity.
- Choose Combine Accounts.
Confirm Merge:
- Review the details → Select Start → Correct → Next.
Close Secondary Account:
- Acknowledge the closure warning → Tap Close Account → Yes, confirm → Done.
Important Notes:
- Post-merge, the logged-in account becomes the primary account.
- Transfer all assets from the secondary account beforehand to avoid loss.
Method 2: Merging via Website (Email Change)
- Log In: Visit the OKX website and hover over your profile icon (top-right).
Security Settings:
- Select Security → Email Verification → Change Email.
Verify & Update:
- Enter the new email, complete verification, and click OK → Combine Accounts.
Finalize Merge:
- Confirm details → I understand → Yes, correct → Next.
Account Closure:
- Follow the prompts to close the secondary account.
Reminders:
- The active session post-merge retains the new email.
- Ensure asset transfer before initiating the merge.
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FAQs
Q1: Can I reverse an account merge?
A: No. Once accounts are combined, the secondary account is permanently closed.
Q2: Will my trading history be preserved?
A: Yes. Transaction records migrate to the primary account.
Q3: How long does merging take?
A: The process is instant after verification, but asset transfers must be done manually beforehand.
Q4: Can I merge more than two accounts?
A: No. OKX only supports merging two accounts at a time.
Q5: What happens to API keys linked to the closed account?
A: They’re deactivated. Generate new keys for the primary account.
Pro Tips
- Backup Data: Download account statements before merging.
- Check Balances: Verify asset transfers to avoid omissions.
- Update Linked Services: Reconnect APIs or third-party tools post-merge.
For further assistance, refer to OKX’s official support page.