Two-factor authentication (2FA) adds an extra layer of security to your account. However, there may be times when you need to reset it—whether you've lost access to your authentication method or simply want to update your settings. Below, we’ll guide you through the process step-by-step for both scenarios: when you can log in and when you can't log in.
Scenario 1: You Can Log In to Your Account
Resetting 2FA via the OKX App
- Open the OKX app and navigate to User Center.
- Go to Profile and Settings > Security > Authentication Methods.
- Choose Authenticator App / Phone / Email and select Change.
- Click Reset Authentication Method.
- Select your preferred method (Email, Phone, or Authenticator App) and confirm.
- Enter the required verification details and submit.
- You'll receive a confirmation once the reset is complete.
👉 Need help with verification?
Resetting 2FA via the Website
- Log in and go to Profile > Security Center.
- Select Change Phone Number / Email / Authenticator App.
- Click Authentication Method Unavailable? to initiate the reset.
- Follow the on-screen instructions to complete the process.
Important Notes:
- To disable 2FA, go to Security Center and toggle off your chosen method.
- Verification (ID document + facial recognition) may be required.
Scenario 2: You Can’t Log In to Your Account
Resetting 2FA via the OKX App
- Attempt to log in—this triggers the 2FA prompt.
- Select Switch Authentication Method > Reset Two-Factor Authentication.
- Choose Reset Phone Number / Email / Authenticator App and confirm.
- Provide verification details and submit.
- A confirmation will confirm the successful reset.
Resetting 2FA via the Website
- During login, the system will prompt for 2FA.
- Under Unable to Verify?, click Reset.
- Follow the instructions to complete the reset.
Security Alert: Withdrawals are blocked for 24 hours after resetting/changing your 2FA method.
👉 Learn more about security locks
FAQs
Q1: Can I bypass 2FA if I lose my phone?
A: Yes, use the Reset option during login and verify your identity via email or authenticator app.
Q2: Why is facial recognition required for resetting 2FA?
A: It ensures only the account owner can modify security settings, preventing unauthorized access.
Q3: How long does the reset process take?
A: Typically under 5 minutes if verification documents are ready.
Q4: Will resetting 2FA affect my existing sessions?
A: Yes, active sessions may require re-authentication.
Q5: What if I don’t receive the verification code?
A: Check spam folders or try an alternate method (e.g., switch from SMS to email).
Best Practices
- Backup codes: Save them in a secure place.
- Update methods: Regularly review your 2FA settings.
- Avoid delays: Complete withdrawals before resetting 2FA to bypass the 24-hour lock.
For further assistance, visit our Support Page.