Here are the possible reasons your withdrawal hasn't arrived:
The Block Hasn't Been Confirmed by Miners
After you submit a withdrawal request, your funds are sent to the blockchain. Miners must confirm the transaction before the funds are credited to your account. The number of confirmations varies across different chains, and processing times may fluctuate. If your funds haven’t arrived after confirmation, contact the relevant platform for verification.
Funds Haven’t Been Withdrawn
If your withdrawal status shows as "In Progress" or "Pending Withdrawal," your request is still awaiting transfer from your account. This delay often occurs due to high withdrawal volumes. Transactions are processed in the order they’re submitted, and manual intervention isn’t possible. If your withdrawal remains pending for over an hour, contact our customer support via OKX Help for assistance.
Missing or Incorrect Tag/Memo
Some cryptocurrencies require a tag/memo/comment for withdrawals. You’ll find this on the deposit page of the receiving platform.
- If a tag is required, enter it in the Tag/memo/comment field on our withdrawal page.
- If the receiving platform doesn’t require one, input 6 random digits in this field.
Note: An incorrect or missing tag/memo may cause withdrawal failure. If this happens, contact our customer support.
👉 How to Fix Withdrawal Tag Issues
Mismatched Withdrawal Network
Before submitting a withdrawal, ensure you’ve selected the network supported by the receiving platform. Choosing the wrong network (e.g., OEC instead of ERC20) will result in failure. If this occurs, contact our support team.
Withdrawal Fee Amount
Withdrawal fees are paid to blockchain miners—not our platform—to process transactions and secure the network. Higher fees typically speed up transfers. The fee amount is displayed on the withdrawal page.
If Funds Still Haven’t Arrived
- Confirm the transaction succeeded on the blockchain using the correct address and network.
Contact the receiving platform’s customer support with:
- TXID/Hash
- Asset and amount
- Destination wallet address
- Withdrawal time
- Relevant screenshots
They’ll help trace the funds.
FAQ
Q: How long do withdrawals usually take?
A: Processing times vary by blockchain. Most transactions complete within 30 minutes to 2 hours.
Q: What if I sent funds to the wrong address?
A: Recovery isn’t guaranteed. Always double-check addresses before submitting.
Q: Why was my withdrawal fee higher than expected?
A: Fees depend on network congestion. During peak times, miners prioritize higher-fee transactions.
Q: Can I cancel a pending withdrawal?
A: No. Once submitted, withdrawals can’t be canceled.
For further help, contact OKX support.