MoonPay enables you to purchase supported cryptocurrencies directly within Backpack using Apple Pay, debit/credit cards, or other local payment methods.
Step-by-Step Guide
1. Click the "Cash" Button
2. Select "Buy Crypto"
3. Choose Your Desired Cryptocurrency
Note: You’ll be redirected to MoonPay’s platform.
4. Select Payment Currency and Enter Purchase Amount
Key Details:
- Minimum purchase limits apply (varies by currency).
- Exchange rates reflect real-time markets; fees are included in the displayed price.
5. Log In to MoonPay
First-Time Users:
- Complete identity verification (KYC) via MoonPay’s interface.
- Provide required personal details to comply with regulatory requirements.
Steps:
- Agree to Terms of Service → Click "Continue."
- Enter email verification code.
- Submit personal information and complete KYC.
6. Confirm Order and Complete Payment
Pay via Apple Pay or by adding a debit card.
Troubleshooting MoonPay Transactions
Important:
Backpack does not process card payments—all billing, settlements, and refunds are handled by MoonPay.
For transaction issues (e.g., delays, refunds, verification), contact MoonPay Support.
👉 Need faster crypto purchases? Explore seamless options
FAQ
Q: What payment methods does MoonPay accept?
A: Apple Pay, debit/credit cards, and select local payment options.
Q: Why is my MoonPay transaction delayed?
A: Delays may occur due to KYC checks or bank processing times.
Q: Can I cancel a MoonPay purchase?
A: Once submitted, cancellations aren’t guaranteed—contact MoonPay immediately.
Q: Are there purchase limits?
A: Yes, minimums vary by cryptocurrency and local currency.
For more FAQs, visit MoonPay’s help center.