Find answers to commonly asked questions about Cryptohopper, covering topics from basic usage to advanced features.
Getting Started with Cryptohopper
What are the different types of trading bots on Cryptohopper?
Cryptohopper offers several bot types, including:
- Market maker bots: Execute trades based on liquidity.
- Arbitrage bots: Exploit price differences across exchanges.
- Technical analysis bots: Trade using indicators like RSI or MACD.
Is Cryptohopper safe to use?
Yes, Cryptohopper employs industry-standard security measures:
- Two-factor authentication (2FA).
- Encrypted API keys.
- No withdrawal permissions on connected exchanges.
Technical Requirements
Is Cryptohopper compatible with Mac/Windows/Linux/iOS/Android?
Cryptohopper is a cloud-based platform, accessible via:
- Web browsers on Windows, Mac, Linux.
- Mobile apps for iOS and Android.
Do I need to keep my computer on while trading?
No. Since Cryptohopper runs on cloud servers, trades execute automatically without local device dependency.
Trading Features
What are trailing features and how do they work?
Trailing tools adjust buy/sell orders dynamically:
- Trailing stop-loss: Automatically updates the stop price as the asset’s value rises.
- Trailing take-profit: Locks in profits while allowing further upside.
👉 Learn more about advanced trading strategies
Account Management
Why am I being logged out?
Frequent logouts may occur due to:
- Session expiry (default: 24 hours).
- IP address changes.
- Clearing browser cookies.
How long does it take to get a support ticket response?
Typical response times:
- General inquiries: 24–48 hours.
- Urgent issues: Prioritized, but may vary by volume.
Exchange & Fees
Which crypto exchanges are supported?
Cryptohopper integrates with 20+ exchanges, including:
- Binance
- Coinbase Pro
- Kraken
- OKX
What are the trading fees on Cryptohopper?
Fees depend on your subscription plan:
- Starter: 0.25% per trade.
- Professional: 0.15% per trade (discounted annually).
FAQ Section
Are trading bots profitable?
While bots can optimize trades, profitability depends on:
- Market conditions.
- Strategy configuration.
- Risk management.
How can I profit from automated trading?
Key tips:
- Backtest strategies before live deployment.
- Diversify across multiple pairs.
- Use stop-losses to limit downside.
👉 Explore Cryptohopper’s marketplace for pre-built strategies
Is there a minimum deposit to start trading?
Most exchanges require a minimum deposit (e.g., $10–$100), but Cryptohopper itself has no minimum.
Where are Cryptohopper’s servers located?
Servers are hosted in AWS data centers globally for low-latency execution.
Troubleshooting
Why isn’t my bot trading?
Common fixes:
- Check API key permissions.
- Verify sufficient exchange balance.
- Ensure the bot is enabled in the dashboard.
How to search in the Cryptohopper Marketplace?
Use filters like:
- Strategy type (e.g., scalping, trend-following).
- Performance metrics (ROI, max drawdown).
- User ratings.
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