Real-name verification is a critical security measure when using OKX (formerly known as Ouyi) Exchange. However, there might be situations where users need to deactivate this feature. This guide provides detailed steps to remove real-name verification from your OKX account, ensuring a smooth process when needed.
Methods to Remove Real-Name Verification on OKX
OKX Exchange allows users to cancel previously submitted real-name verification details. Follow these steps to initiate the removal:
1. Contact Customer Support
- Channel: Use the OKX official website or mobile app to reach the online support team.
Details to Provide:
- Your registered OKX account email or phone number.
- A clear request stating your need to remove real-name verification.
2. Prepare Required Documents
The support team will request the following:
- Photo Identification: A clear image of your ID (passport or government-issued ID) held in your hand.
Handwritten Note: A signed paper stating:
- Your full name.
- OKX account email/phone number.
- A formal request to deactivate real-name verification.
3. Submit Documents for Review
- Follow the instructions provided by customer support to upload the documents.
- Processing Time: Verification typically takes 1–3 business days.
4. Confirmation of Removal
Once approved, OKX will notify you via email or SMS confirming the removal of real-name verification from your account.
Important Considerations
- Restrictions: After removal, you won’t be able to perform fiat currency transactions until reverified.
- Irreversible Action: To re-enable real-name verification, you must resubmit all documents.
- Functional Limitations: Some features (e.g., withdrawals, OTC trading) may become temporarily unavailable.
👉 Need help with account security? Explore OKX’s support resources
FAQ Section
Q1: Can I temporarily disable real-name verification?
A: No—once removed, you must complete a new verification process to reinstate it.
Q2: How long does the removal process take?
A: Typically 1–3 business days after document submission.
Q3: Will my account be frozen after removing verification?
A: No, but certain transaction capabilities will be restricted until you reverify.
Q4: What documents are accepted for reverification?
A: Government-issued ID (passport, driver’s license, or national ID card).
Q5: Is there a fee for removing real-name verification?
A: OKX does not charge for this service.
👉 For further assistance, visit OKX’s help center
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