If your authenticator app fails to generate valid codes or you’ve lost access, follow these steps to regain control of your OKX TR account securely.
Why Aren’t My Authenticator Codes Working on OKX TR?
Before unlinking or changing your app, try these quick fixes:
Sync Your Authenticator App’s Time
- Navigate to Settings > Time correction for codes > Sync now (available in most apps like Google Authenticator or Authy).
Automate Device Time Settings
- Android: Go to Settings > General Management > Date and time > Automatic date and time.
- iOS: Open Settings > General > Date & Time > Set Automatically.
Additional Checks
- Clear cache/cookies in your OKX TR mobile app or desktop browser.
Attempt login on different platforms:
- OKX TR website (desktop/mobile browser)
- OKX TR desktop/mobile apps
👉 Learn how to secure your account with backup methods
If issues persist, proceed to change or unlink your authenticator app. Note: Withdrawals are disabled for 24 hours after modification for security.
How to Change Your Authenticator App
Follow these steps to switch apps or update your authenticator key:
- Log in to your OKX TR account.
- Navigate to Security Settings > Two-Factor Authentication (2FA).
- Select Change Authenticator App and scan the new QR code or enter the manual key.
Tip: If locked out during login, choose Switch verification method to use SMS/email codes temporarily.
How to Unlink Your Authenticator App
To remove 2FA entirely:
- Access Security Settings in your OKX TR account.
- Click Disable Authenticator App and confirm via email/SMS verification.
FAQs
Can I recover my account without the authenticator app?
Yes. Use Switch verification method during login to receive codes via SMS/email.
Why is there a 24-hour withdrawal hold after changing 2FA?
This security measure prevents unauthorized access to your funds.
What if I still can’t resolve the issue?
Contact OKX TR support via the AI chatbot (available on the website/app) for immediate assistance.
For advanced security tips:
👉 Explore OKX TR’s full security features
Pro Tip: Always backup your authenticator keys in a secure location to avoid future access issues.