How to Cancel Your P2P Orders and Manage Your Completion Rate

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P2P (peer-to-peer) trading is a widely used method for exchanging cryptocurrencies, offering flexibility and direct transactions between buyers and sellers. However, there are instances where canceling an order becomes necessary. This guide explains how to cancel P2P orders responsibly while minimizing the impact on your completion rate—a key metric reflecting your transaction reliability.


Key Considerations Before Canceling an Order

  1. Do Not Cancel After Payment

    • If you’ve already paid the seller, cancelling the order could lead to disputes. Instead, resolve issues through the platform’s support system.
  2. Verification-Required Orders

    • Both buyers and sellers may cancel orders with a "Verification Required" status without penalty.
  3. Non-Verification Orders

    • Only buyers can cancel orders in "Pending Payment" or "Coin Release in Progress" status. Sellers must use the P2P Appeal function if buyers refuse to cooperate.
  4. Cancellation Limits

    • Users can cancel up to 3 orders within 24 hours. Exceeding this limit restricts P2P trading for 24 hours.

👉 Need help troubleshooting? Explore P2P best practices


Step-by-Step Guide to Canceling P2P Orders

Step 1: Navigate to the Order Page

Step 2: Select a Cancellation Reason

A. Orders Requiring Verification

B. Orders Not Requiring Verification

Important Notes:


Appealing Completion Rate Penalties

Eligibility Criteria:

  1. You selected "Seller Issue" as the cancellation reason.
  2. The seller rejected your request, impacting your completion rate.

How to Appeal:

  1. Verify the impact in the order chat.
  2. Submit a support ticket with clear evidence (e.g., chat logs, payment proof).

Alternative Solutions to Improve Completion Rate:


FAQ: P2P Order Cancellations

Q1: Will canceling orders affect my account standing?
A1: Excessive cancellations (beyond 3/24 hours) may temporarily restrict P2P trading.

Q2: Can I cancel an order after paying?
A2: No. Contact support to mediate disputes instead.

Q3: How long does a completion rate appeal take?
A3: Typically 1–3 business days, depending on evidence quality.

👉 Learn more about secure P2P trading strategies


Final Tip: Always review counterparty profiles before transacting to minimize cancellations and build a trustworthy trading history.