How to Use Quick Buy/Sell for Crypto Trading

·

Introduction

When using C2C (Customer-to-Customer) trading, ensure your app is updated to the latest version and your identity is verified. The payment/deposit bank card must be registered under the same name used for identity verification.

⚠️ Note: C2C purchases may trigger a T+N security hold (e.g., 1, 3, or 7 days) restricting sales/withdrawals based on platform risk assessment. To avoid locked orders, cancel the transaction and place a new buy order if needed.

👉 Learn more about secure C2C trading

Quick Buy/Sell on Mobile App

Buying Crypto

  1. Open the app → Tap C2C Buy → Quick Trade → Buy → Select your cryptocurrency.
  2. Enter the purchase amount → Choose payment method → Select Order/Preview.
  3. Confirm merchant details → Tap Place Order → Get Payment Details → Transfer funds via the merchant’s preferred method → Click I’ve Paid and await coin release.

Selling Crypto

  1. Navigate to C2C Buy → Quick Trade → Sell → Choose cryptocurrency.
  2. Enter sale amount → Select payout method → Preview Order → Confirm details → Place Order and await buyer payment.

| Troubleshooting: If a merchant’s order lacks sufficient funds:

  1. Try another merchant’s order.
  2. Use Quick Trade to manually input amounts for automatic order matching.

Quick Buy/Sell on Web

Buying Crypto

  1. Visit the official website → Buy Crypto → C2C → Quick Trade → Buy → Select asset.
  2. Enter amount → Choose payment → Buy → Confirm preview → Get Payment Details → Pay → Click I’ve Paid.

Selling Crypto

  1. Go to Buy Crypto → C2C → Quick Trade → Sell → Select asset.
  2. Enter amount → Choose payout → Next → Confirm preview → Sell → Click Confirm Receipt after payment.

Key Reminders

| 1. Verify payments via bank/APP statements—not SMS.

  1. Confirm the merchant’s real-name payment. Dispute non-compliant transactions via客服 or申诉.
  2. Platform-certified merchants may use non-real-name accounts for payouts.
  3. If coins are released without payment, contact support immediately.
  4. Double-check payment details in the order page/IM chat to avoid errors.

👉 Resolve C2C disputes efficiently

FAQs

Q1: Why is my buy order locked?
A1: T+N holds protect against fraud. Duration depends on risk evaluation (1–7 days).

Q2: Can I cancel a locked order?
A2: No, but you can place a new order after cancellation.

Q3: How do I verify a merchant’s legitimacy?
A3: Check their platform certification and transaction history.

Q4: What if I send funds to the wrong account?
A4: Contact support with proof (screenshots, TXID) for assistance.

Q5: Are non-real-name merchant payouts safe?
A5: Yes, if the merchant is platform-certified.

Q6: How long do merchant payouts take?
A6: Typically minutes, but delays may occur during high traffic.