Bybit now supports self-service recovery for users who failed to receive deposits due to missing Tag/Memo information. We recommend using the self-recovery feature as it provides faster resolutions than manual customer support reviews. For detailed instructions:
👉 How to recover missing deposit assets
Common Errors and Solutions
If you encounter errors when submitting requests via the self-service portal:
- Contact customer support via online chat to trace your funds
Submit a formal inquiry using the:
- Deposit Without Tag/Memo form for missing tag issues
- Deposit With Wrong Tag/Memo form if receiving the "_Deposit exception resolved_" error
Include screenshots of error messages with your submission.
Important Notes:
- A 5x withdrawal fee will be deducted from recovered amounts
Requests won't be processed if:
- Refund amounts are below minimum withdrawal limits
- Transactions exceed 75 days old
- Recovery cannot be 100% guaranteed due to risks of incorrect tags
Step-by-Step Application Process
Step 1: Fund Tracing
Contact support via chat to:
- Verify fund destination
- Request fund freezing if necessary
Step 2: Form Selection
Choose the correct form based on your error type:
- Missing tag → Use "Without Tag/Memo" form
- Wrong tag → Use "With Wrong Tag/Memo" form
Step 3: Case Classification & Documentation
Case Levels:
| Coin Types | Level 1 (<$1K) | Level 2 (≥$1K) | Level 3 (≥$100K) |
|---|---|---|---|
| XRP, EOS, etc. | Standard verification | Enhanced verification | Full KYC verification |
Required Documents:
| Item | Verification | Level 1 | Level 2 | Level 3 |
|---|---|---|---|---|
| 1. TXID/Blockchain URL | Mandatory for all cases | ✓ | ✓ | ✓ |
| 2. Screen Recording | Wallet activity proof | ✓ | ✓ | ✓ |
| 3. New $15+ Deposit | Fresh transaction verification | ✗ | ✓ | ✓ |
| 4. ID + Selfie | Identity confirmation | ✗ | ✗ | ✓ |
| 5. Error Screenshot | Only for rejected self-recovery attempts | ✓* | ✓* | ✓* |
*When applicable
Detailed Requirements
1. Transaction Verification
- Provide full 64-character TXID
- Include blockchain explorer URL showing transaction details
- How to find correct TXID
2. Screen Recording (Levels 1-3)
Must clearly show:
- Successful login to originating exchange
- Withdrawal history page
Complete transaction details:
- Amount
- Coin type
- Date/time
- TXID
- Blockchain link interaction (or "No blockchain link" statement)
3. Fresh Deposit (Levels 2-3)
- New deposit ≥$15 of same coin
- Must include correct Tag/Memo
- Recording must show both old and new transactions
4. Identity Verification (Level 3)
Provide:
- Clear ID document (non-expired, unedited)
Selfie holding:
- ID document
Handwritten note stating:
"I confirm this document belongs to me. This [coin] deposit of [amount] was made by me on [date]."
FAQs
❓ How long does recovery take?
Processing typically takes 7-15 business days after complete documentation submission.
❓ Why was my self-recovery request rejected?
This usually occurs when funds were credited to another account. Use the "Wrong Tag" form and contact support.
❓ Can I recover very old deposits?
Transactions older than 75 days cannot be processed due to blockchain limitations.
❓ What if my refund amount is very small?
Requests below the minimum withdrawal threshold won't be processed.
❓ Are there alternatives to paying the 5x fee?
No - this covers the technical resources required for recovery attempts.