Terms and Conditions for Cryptocurrency Transactions (Hong Kong)

1. Cryptocurrency Price Quotation System

1.1 Our cryptocurrency price quotation system displays exchange rates between various cryptocurrencies and Hong Kong Dollar (HKD).

1.2 Displayed rates are indicative only and do not constitute a binding offer. Rates reflect market conditions at the time of quotation.

1.3 Rates fluctuate based on:

• Market sentiment
• Volatility
• Supply/demand dynamics
• Premium/discount factors

1.4 You may use this system only for:
✅ Preparing transactions with us
✅ Educational purposes
✅ Personal non-commercial use

1.5 Quote validity: 5 minutes

2. Transaction Protocols

2.1 Buying Cryptocurrency

Preparation Phase

• No price negotiations accepted

• Required details:

  • Transaction amount (fiat/crypto)
  • Payment method
  • Correct recipient crypto address

Transaction Phase

• Full prepayment required before crypto release

• Cash payments:

  • Verified via counting machines
  • Non-refundable after deposit

Confirmation Phase

• Crypto released after fiat verification

• Receipt issued showing:

  • Date
  • Crypto type/amount
  • Fiat type/amount
  • Payment method

2.2 Selling Cryptocurrency

Key Requirements

• Send crypto before fiat receipt
• Choose your blockchain network fee
• Address errors = your responsibility

Post-Transaction

• Invalid contracts if:

  • Delayed transfers beyond same day
  • New rates may apply

3. Dispute Resolution

3.1 Official blockchain explorers:

• BTC: Blockchain.com
• ETH: Etherscan.io
• SOL: Solscan.io
• USDC: Platform-specific explorers

3.2 User responsibilities:

• Verify all addresses/blockchains
• Irreversible losses from errors

4. Compliance Policies

4.1 AML/KYC

• Mandatory ID verification
• STR submissions without notice
• Travel rule data collection

4.2 Frozen Assets

Conditions:

• Sanctioned addresses
• Suspected criminal links
  Thaw timeline: 3 workdays post-investigation

5. Tax Obligations

5.1 Compliant with HK Inland Revenue Ordinance
5.2 Dual-currency accounting (HKD/crypto)
5.3 No tax advice provided

6. Privacy

6.1 CCTV surveillance in all branches
6.2 Data retention per HK PDPO
6.3 Law enforcement disclosure rights

7. Intellectual Property

7.1 All content/materials © One Satoshi

8. Third-Party Restrictions

8.1 No intermediary transactions
8.2 Competitor blacklisting criteria:

• Predatory pricing
• Supplier/employee threats
• Criminal activity

FAQ

❓ How long do transactions take?
Typically under 30 mins, depending on network fees.

❓ Can I cancel a transaction?
No. All crypto/fiat transfers are irreversible.

❓ What if I send to a wrong address?
👉 See recovery options

❓ Are there transaction limits?
Yes. Limits vary by verification level.

❓ How are disputes resolved?
Blockchain evidence is final.

👉 Need urgent support?