C2C Trading Core Principles
- Effective Date & Amendments: These rules take effect immediately upon publication and may be periodically modified. Continued use of platform services constitutes acceptance of all terms.
- User Compliance: All users must adhere to platform requirements, including identity verification and anti-money laundering (AML) protocols.
Anti-Money Laundering Requirements
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- Account Verification: Users must maintain accounts registered under their legal identity
- AML Cooperation: Users must provide requested documentation when triggering risk controls
- Non-Compliance Penalties: Platform may restrict accounts failing to meet AML requirements
Buyer Responsibilities
After order creation, buyers must:
- Select seller-approved payment methods and complete payment within specified timeframe
- Use real-name verified payment accounts matching platform registration
- For non-instant transfers (>$5,000), obtain seller pre-approval
- Never falsely claim payment completion ("I've Paid" button)
- Avoid payment remarks containing "BTC", "cryptocurrency" or exchange names
Payment Best Practices:
- Confirm receipt before marking payment complete
- Maintain accessible contact information (registered mobile number)
- Resolve disputes through official channels
Seller Obligations
Upon order generation, sellers must:
- Maintain收款accounts matching platform KYC details
- Release assets promptly after full payment confirmation
- Never unilaterally cancel orders or dispute prices post-creation
- Keep communication channels active for dispute resolution
Transaction Anomalies & Resolutions
Buyer-Related Issues
| Scenario | Platform Action |
|---|---|
| Excessive order cancellations (3+/day) | Buying restrictions |
| False "I've Paid" claims | Account limitations |
| Non-matching payment accounts | Order cancellation |
| Partial payments | Seller discretion to complete/refund |
Seller-Related Issues
| Scenario | Platform Action |
|---|---|
| Post-order price disputes | Mandatory order completion |
| Invalid收款information | Account restrictions |
| Delayed asset release | Forced refund processing |
Risk Control Triggers
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- AML Non-Compliance: Account freeze until verification
- Fraudulent Activity: Permanent restrictions
- Suspicious Funds: Immediate transaction blocking
- Judicial Freezes: Compliance with legal requirements
Risk Disclosures
- Market Volatility: Digital assets carry significant price fluctuation risks
- Counterparty Risk: Platform isn't liable for peer-to-peer disputes
- Technical Risks: Exclusions for hacking, outages, or unavoidable faults
FAQ Section
Q: What happens if I send payment to wrong account?
A: Sellers may cancel orders; buyers bear full responsibility for misdirected funds.
Q: Can I use corporate accounts for payments?
A: No - all payments must match individual platform KYC details.
Q: How long do sellers have to release assets?
A: Typically 30 minutes after full payment confirmation.
Q: What triggers AML verification?
A: Large transactions, suspicious patterns, or regulatory requirements.
Q: Are partial payments accepted?
A: Only with seller pre-approval; otherwise orders may be cancelled.
Q: How to dispute unresolved transactions?
A: Contact platform support with order details and payment proofs.