Introduction to KYC Verification on OKX
Identity verification (Know Your Customer or KYC) is a mandatory process for all users on the OKX platform. This security measure helps protect your account, comply with financial regulations, and unlock full trading capabilities. Here's everything you need to know about completing your KYC verification successfully.
How to Access the Identity Verification Page
Launch the OKX App
- Ensure you have the latest version installed from your device's app store.
Navigate to Profile Settings
- Tap the profile icon in the top-left corner of the homepage.
- Select "Profile and Settings" from the menu.
Locate the Verification Option
- Scroll down to find the "Identity Verification" section.
- Click "Verify Now" to begin the process.
Step-by-Step Identity Verification Process
1. Document Submission
Required Documents:
- Government-issued ID (passport, driver's license, or national ID card)
- Clear photos of both front and back sides (for ID cards)
👉 Learn how to take perfect ID photos
Pro Tip:
- Use natural lighting without glare
- Remove any covers from your ID
- Ensure all text is readable
2. Facial Recognition
Live Verification Steps:
- Position your face within the on-screen frame
- Follow the voice prompts (e.g., "Blink your eyes")
- Hold steady until progress reaches 100%
Common Issues:
- Glasses may cause recognition failure
- Low light affects accuracy
- Fast movements blur the image
After Submission: What to Expect
| Stage | Duration | Notification Method |
|---|---|---|
| Review | 1-3 business days | In-app message & email |
| Approval | Instant upon completion | System notification |
| Rejection | With reasons noted | Detailed feedback |
Troubleshooting Failed Verifications
Common Reasons for Rejection:
- Expired identification document
- Mismatched name across documents
- Poor quality images
- System errors during facial scan
Resolution Steps:
- Check the rejection reason in your app notifications
- Retake any problematic photos
- Contact OKX support if issues persist
Frequently Asked Questions
Q: Is KYC mandatory for all OKX users?
A: Yes, verification is required to access trading features and higher withdrawal limits.
Q: What countries are supported for verification?
A: OKX supports most countries except those on restricted lists. Check the official website for updates.
Q: Can I change my verified information later?
A: Limited changes are allowed. Significant modifications may require contacting support.
Q: How long does verification typically take?
A: Most approvals occur within 24 hours, but complex cases may take up to 3 days.
Q: Is my personal data secure?
A: OKX uses bank-level encryption and never shares your data with third parties.
Best Practices for First-Time Users
- Prepare Documents in Advance
- Choose Optimal Lighting Conditions
- Complete During Off-Peak Hours (faster processing)
Conclusion
Completing your OKX identity verification unlocks the full potential of the platform while ensuring account security. By following this guide, you'll navigate the process efficiently and begin trading with confidence.
Remember: Verified accounts enjoy higher security protections, increased transaction limits, and access to premium features unavailable to unverified users.